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We offer a 31-day change-of-mind return period. You have 31 days from the date your order is delivered to request a return.
To qualify, the blades must be unused, uninstalled and in their original packaging. You will also need your order number or another proof of purchase. Approved change-of-mind returns are issued as store credit, and return postage is your responsibility.
Email info@wiperpro.co.nz before sending anything back. We will confirm whether the return is eligible and provide the return address. Returns sent without approval may not be accepted.
Check your order when it arrives. If an item is faulty, damaged or different from what you ordered, email us promptly with your order number and clear photos. We will assess the issue and arrange an appropriate remedy.
Your rights under the Consumer Guarantees Act 1993 are not limited by this policy. Where the Act applies, you may be entitled to a repair, replacement or refund, and WiperPro will cover reasonable return costs.
If you selected the correct make, model, year and body style but the blades do not fit, stop installation and do not force the connector. Send us photos of the original blade, wiper arm and connector so we can check the fitment. If incorrect vehicle details were entered when ordering, the return will be treated as a change-of-mind return.
For a change-of-mind exchange, return the eligible item and place a new order. If we supplied a faulty item or made an incorrect fitment recommendation, contact us before ordering a replacement.
We will email you after inspecting the return. Where a refund is required by law, it will be sent to the original payment method. Please allow up to 10 business days for your bank or card provider to process it. Approved change-of-mind returns are issued as store credit.